🚨 SYSTEM ERROR

Attention: Each flat can accommodate up to 4 guests, including children.
In some cases, the system can release reservations for 5 or more guests, including children, but you must adjust the reservation in one of the following ways:

• Dividing into two flats;
• Or asking an attendant for the availability of the Family Apartment, which has an extra R$300.00 per adult.

In addition, we have identified another fault: when configuring a flat for 2 adults + 2 children (one up to 3 years old and one up to 12 years old), the system is resetting the value of the two children. The correct thing to do is to only give one child up to 3 years free of charge and charge for the second child's seat. If this adjustment is necessary, please contact our team to correct the value.

PAYMENT METHODS

DISCOUNT

5% discount for cash payment.

CREDIT CARD

Credit card approval takes up to 48 hours. After approval, the status of the sale will be automatically changed from UNDER ANALYSIS to CONFIRMED and an automatic e-mail will be sent.

BOLETO BANCÁRIO

12% down payment + balance in instalments with full payment up to 10 days before the trip.

DIROMA AND WAM EXPERIENCE HOTELS

Credit Card: Up to 11x, 12% down payment + balance in instalments up to 10x, or direct payment up to 10x.

CTC CALDAS TERMAS CLUB HOTEL

Credit Card: Up to 7x, 12% down payment + balance in up to 6x, or direct payment in up to 6x.

INFORMATION ON THE COMMON USE FEE AT DIROMA HOTELS (EXCEPT THERMAS DIROMA)

A charge of R$10.00 per person, per booking (regardless of period), payable at check-in.

Payment methods: cash, Pix, credit and debit card.

The fee must be paid exclusively by the guest at check-in, with no possibility of anticipation or postponement.

ITINERARY

The day-by-day sequence of the itinerary can be altered to make the most of the programme.

All tours will be strictly adhered to.

The number of days indicates only the dates of departure and arrival; the number of days at the destination prevails.

Minimum of 30 paying passengers to operate the trip.

Possibility of partnering with other operators, with the possibility of changes to seats and boarding locations, informed the day before the trip via a newsletter.

In the event of cancellation by the operator, full refund.

Prices for children are only valid if accompanied by paying adults in the same flat.

Entrance fees to museums, monuments and parks are the responsibility of the passenger.

This travel programme complies with laws no. 11.771/2008 (General Tourism Law), 8.078/1990 (Consumer Protection Code) and 2.521/1998.

WITHDRAWAL, TRANSFER AND CANCELLATION BY THE CLIENT

The refund will be calculated on the amount actually received by the CONTRACTED PARTY, excluding:

Commissions withheld (to be dealt with directly by the travel agent);

Administrative fees and amounts already paid to suppliers.

CANCELLATION FEES

30 days or more in advance: 15% of the total amount.

Between 29 and 21 days in advance: 20% of the total amount.

Between 20 and 07 days in advance: 25% of the total amount.

Less than 7 days before the start of the trip, an administrative fee of will be applied,30% of the total amount.

In addition to these fees, amounts paid to suppliers to guarantee bookings (carriers, receptives and hotels) will be deducted .

Transferring dates or refunding unused sections is not permitted.

No refunds will be given if the trip is abandoned.

SEAT BOOKINGS

We do not guarantee that the seat chosen at the time of purchase will be kept, as in the case of a joint operation with another company, it may be necessary toreallocate the seatsin order to better organise the trip.

Children under the age of 5 may not be transported in the panoramic seats.In the event of a booking, the seats may bereallocatedwithout prior notice.

It isexpressly forbiddento carrylap childrenin the panoramic seats. Failure to comply may result in thereallocation of seats.

Seats 51 and 52are intended forpeople with reduced mobility.If it is necessary to accommodate a passenger who fits this profile, we will contact you toreassign the current occupants if they do not meet this criterion.

DEPARTURE

Passengers must comply with the timetable and carry original photo IDs.

When boarding, identify yourself to the Royalty Travel representative.

DOCUMENTATION

National trips require original identification in good condition (ID, Passport, Driver's Licence, Professional Card or Work Permit).

Illegible or erased documents will prevent boarding.

Birth certificates are not accepted for children over 12.

In the event of theft/loss, a police report issued less than 60 days previously is valid.

BOARDING MINORS

Minors under the age of 16 must be accompanied by their parents, grandparents, aunts and uncles or a guardian who can prove that they are related.

If they are travelling with a third party, written authorisation with a notarised signature is required.

If they are travelling unaccompanied, they will need judicial authorisation.

ACCOMMODATION FOR MINORS

Minors under the age of 18 must be accompanied by a legal guardian or present written, notarised authorisation.

CHILD AND ADOLESCENT TRAVEL AUTHORISATION TEMPLATE