FORMS OF PAYMENT

DISCOUNT

5% discount for payment in full.

CREDIT CARD

Installments up to 11 times, with 12% down payment + balance in up to 10 installments or direct installment up to 10 times.

BANK SLIP

12% down payment at the time of booking. Balance must be paid in monthly installments, with no possibility of skipping months or concentrating payments. The installment plan must occur month by month, with full payment made at least 10 days before the trip. In case of default for more than 30 days, the package will be automatically cancelled, with contractual penalties applied, which will be deducted from the amounts already paid.

The approval period for the credit card is up to 48 hours. After approval, the sale status will be automatically changed to confirmed.

SYSTEM ERROR

When configuring an apartment for two or more adults with two children – one infant (up to 3 years) and another up to 12 years – the system is zeroing the value of both. However, only one child should be free of charge. If this adjustment is necessary, please contact our team for a correction of the value.

ROAD ITINERARY

The day-to-day sequence of the itinerary may be changed for better programme enjoyment.

All excursions will be strictly adhered to.

The number of days indicates only the dates of departure and arrival; the number of nights at the destination prevails.

Minimum of 25 paying passengers for the trip to operate.

Possibility of partnership with other operators, which may result in changes to seats and boarding locations, informed the day before the trip via voucher.

In case of cancellation by the operator, full refund.

Prices for children are valid only if accompanied by paying adults in the same apartment.

Entry fees to museums, monuments, and parks are the responsibility of the passenger.

This travel programme follows laws No. 11.771/2008 (General Tourism Law), 8.078/1990 (Consumer Protection Code), and 2.521/1998.

AIR ITINERARY

The airline tickets included in the package follow specific rules of the contracted airlines. Name changes or title transfers will not be allowed after the tickets are issued.

The baggage limit will be informed according to the current rules of the airline at the time of purchase.

In case of delays, cancellations, or flight changes by the airline, the responsibility for rescheduling will be exclusively that of the airline, following the regulations of the National Civil Aviation Agency (ANAC).

Airport and boarding fees, when applicable, are the responsibility of the passenger, unless specified in the package.

CANCELLATION, TRANSFER, AND CANCELLATION BY THE CLIENT

The refund will be calculated on the amount actually received by the CONTRACTED PARTY, excluding:

Retained commissions (to be dealt with directly with the travel agent);

Administrative fees and amounts already paid to suppliers.

CANCELLATION FEES

• With 30 days or more notice: 15% of the total amount.
• Between 29 and 21 days notice: 20% of the total amount.
• Between 20 and 7 days notice: 25% of the total amount.
• With less than 7 days until the start date of the trip, an administrative fee of 30% of the total amount will be applied.

In addition to these fees, amounts paid to suppliers for securing reservations will be deducted (transport companies, reception services, and hotels).

Transfer of dates or refunds for unused segments are not permitted.

In case of abandonment of the trip, there will be no refund.

SEAT RESERVATION

We do not guarantee the maintenance of the seat chosen at the time of purchase, as in cases of joint operation with another company, it may be necessary to reallocate the seats for better organization of the trip.

Children under 5 years old cannot be transported in panoramic seats. In case of reservation, there may be relocation without prior notice.

It is expressly prohibited to transport infants in panoramic seats. Non-compliance may result in relocation of seats.

Seats 51 and 52 are designated for people with reduced mobility. If it is necessary to accommodate a passenger who fits this profile, we will contact you to carry out the relocation of current occupants, if they do not meet this criterion.

BOARDING

Road: The passenger must present themselves at the indicated location, at the informed time, carrying original identification documents in good condition. Delays are the responsibility of the passenger.

Air: It is the passenger's responsibility to check in advance the check-in time and present themselves at the airport with the necessary documents, respecting the rules of the contracted airline.

DOCUMENTATION

Domestic trips require original identification documents in good condition (ID, Passport, Driver's License, Professional Card, or Work Card).

Illegible or damaged documents will prevent boarding.

Birth certificates are not accepted for those over 12 years old.

In case of theft/loss, a police report issued within the last 60 days is valid.

BOARDING OF MINORS

Minors under 16 years old must be accompanied by parents, grandparents, uncles, or guardians, proving the relationship.

If they are with third parties, written authorization is required, with notarized signature.

If traveling unaccompanied, they will need judicial authorization.

ACCOMMODATION OF MINORS

Minors under 18 years old must be accompanied by a legal guardian or present written authorization with notarized signature.

MODEL OF TRAVEL AUTHORIZATION FOR CHILDREN AND ADOLESCENTS