PAYMENT METHODS

DISCOUNT

3% discount for cash payment.

CREDIT CARD

Payment in up to 11 instalments, 20% down + balance in up to 10 instalments.

Credit card approval takes up to 48 hours. After approval, the status of the sale will be automatically changed to confirmed.

BOLETO BANCÁRIO

12% down payment + balance in instalments with full payment up to 10 days before the trip.

SYSTEM ERROR

When setting up a flat for two or more adults with two children - one lap child (up to 3 years old) and one up to 12 years old - the system is resetting the price for both. However, only one child should be free. If this adjustment is necessary, please contact our team to correct the value.

ROAD ROUTE

The day-by-day sequence of the itinerary can be altered to make the most of the programme.

All tours will be strictly adhered to.

The number of days indicates only the dates of departure and arrival; the number of days at the destination prevails.

Minimum of 25 paying passengers to operate the trip.

Possibility of partnership with other operators, with the possibility of changes to seats and boarding locations, informed the day before the trip via voucher.

In the event of cancellation by the operator, full refund.

Children's rates are only valid if accompanied by paying adults in the same flat.

Entrance fees to museums, monuments and parks are the responsibility of the passenger.

This travel programme complies with laws 11.771/2008 (General Tourism Law), 8.078/1990 (Consumer Protection Code) and 2.521/1998.

AIR ROUTE

The airline tickets included in the package follow the specific rules of the contracted airlines. Name changes or changes of ownership will not be permitted once tickets have been issued.

The baggage allowance will be informed in accordance with the airline's rules in force at the time of purchase.

In the event of delays, cancellations or changes to flights by the airline, the airline will be exclusively responsible for relocation, in accordance with the regulations of the National Civil Aviation Agency (ANAC).

Airport taxes and boarding fees, where applicable, are the responsibility of the passenger, unless specified in the package.

WITHDRAWAL, TRANSFER AND CANCELLATION BY THE CLIENT

The refund will be calculated on the amount actually received by the CONTRACTED PARTY, excluding:

Retained commissions (to be dealt with directly with the travel agent);

Administrative fees and amounts already paid to suppliers.

CANCELLATION FEES

30 days or more in advance: 15% of the total amount.

Between 29 and 21 days in advance: 20% of the total amount.

Between 20 and 07 days in advance: 25% of the total amount.

Less than 7 days before the start of the trip, an administrative fee of will be applied,30% of the total amount.

In addition to these fees, amounts paid to suppliers to guarantee bookings (carriers, receptives and hotels) will be deducted .

Transferring dates or refunding unused sections is not permitted.

No refunds will be given if the trip is abandoned.

SEAT BOOKINGS

We do not guarantee that the seat chosen at the time of purchase will be kept, as in the case of a joint operation with another company, it may be necessary toreallocate the seatsin order to better organise the trip.

Children under the age of 5 may not be transported in the panoramic seats.In the event of a booking, the seats may bereallocatedwithout prior notice.

It isexpressly forbiddento carrylap childrenin the panoramic seats. Failure to comply may result in thereallocation of seats.

Seats 51 and 52are intended forpeople with reduced mobility.If it is necessary to accommodate a passenger who fits this profile, we will contact you toreassign the current occupants if they do not meet this criterion.

BOARDING

By road: Passengers must present themselves at the indicated location at the indicated time, carrying original identification in good condition. Delays are the passenger's responsibility.

Air: It is the passenger's responsibility to check the check-in time in advance and present themselves at the airport with the necessary documents, respecting the rules of the contracted airline.

DOCUMENTATION

National travel requires original identification in good condition (ID, Passport, Driver's Licence, Professional Card or Work Permit).

Illegible or erased documents will prevent boarding.

Birth certificates are not accepted for children over 12.

In the event of theft/loss, a police report issued less than 60 days previously is valid.

BOARDING MINORS

Minors under the age of 16 must be accompanied by their parents, grandparents, aunts and uncles or a guardian who can prove that they are related.

If they are travelling with a third party, written authorisation with a notarised signature is required.

If they are travelling unaccompanied, they will need judicial authorisation.

ACCOMMODATION FOR MINORS

Minors under the age of 18 must be accompanied by a legal guardian or present written, notarised authorisation.

CHILD AND ADOLESCENT TRAVEL AUTHORISATION TEMPLATE