🚨 SYSTEM ERROR

Attention: Each apartment accommodates up to 4 guests, including children.
In some cases, the system may allow reservations for 5 or more guests, including children, but it is necessary to adjust the reservation in one of the following ways:

• Splitting into two apartments;
• Or requesting an attendant for the availability of the Family Apartment, with an additional charge for the extra guest.

Additionally, we identified another issue: when setting up an apartment for 2 adults + 2 children (one infant up to 3 years and another up to 12 years), the system is zeroing the cost for both children. The correct approach is to grant free accommodation only for one child up to 3 years and charge for the second. If this adjustment is necessary, please contact our team for a price correction.

PROMOTION: FREE CHILD! 

Enjoy the best of Caldas Novas with this great advantage:

WAM Network: 1 free child (4 to 12 years)

diRoma Network: 1 free child (4 to 10 years)

CTC: 1 free child (4 to 7 years)

Valid for 1 child per apartment, accompanied by 2 paying adults.

Promotion valid only at the time of purchase - cannot be added later!

PAYMENT METHODS

DISCOUNT

5% discount for payment in full.

CREDIT CARD

The approval period for credit card payments is up to 48 hours. After approval, the sale status will automatically change from PENDING to CONFIRMED and an email will be sent automatically.

BANK SLIP

12% down payment + remaining balance paid in full up to 10 days before the trip.

DIROMA AND WAM EXPERIENCE HOTELS 

Credit Card: Up to 11 installments, with 12% down payment + remaining balance in up to 10 installments, or direct payment in up to 10 installments.

CTC CALDAS TERMAS CLUBE HOTEL

Credit Card: Up to 7 installments, with 12% down payment + remaining balance in up to 6 installments, or direct payment in up to 6 installments.

INFORMATION ABOUT COMMON USE FEE AT DIROMA HOTELS (EXCEPT THERMAS DIROMA)

Charge of R$10.00 per person, per reservation (regardless of the period), paid at check-in.

Payment methods: cash, Pix, credit and debit card.

The fee must be paid exclusively by the guest at check-in, with no possibility of advance or postponement.

ITINERARY

The day-to-day sequence of the itinerary may be changed for better enjoyment of the program.

All tours will be strictly adhered to.

The number of days indicates only the dates of departure and arrival; the number of nights at the destination prevails.

Minimum of 30 paying passengers for the trip to operate.

Possibility of partnership with other operators, which may result in changes in seats and boarding locations, informed the day before the trip via notification.

In case of cancellation by the operator, full refund.

Prices for children are valid only if accompanied by paying adults in the same apartment.

Entry fees for museums, monuments, and parks are the responsibility of the passenger.

This travel program follows laws No. 11.771/2008 (General Tourism Law), 8.078/1990 (Consumer Protection Code), and 2.521/1998.

CANCELLATION, TRANSFER, AND CANCELLATION BY THE CLIENT

The refund will be calculated based on the amount actually received by the CONTRACTED PARTY, excluding:

Withheld commissions (to be handled directly with the travel agent);

Administrative fees and amounts already paid to suppliers.

CANCELLATION FEES

With 30 days or more in advance: 15% of the total amount.

Between 29 and 21 days in advance: 20% of the total amount.

Between 20 and 07 days in advance: 25% of the total amount.

With less than 07 days from the start date of the trip, an administrative fee of 30% of the total amount will be applied.

In addition to these fees, amounts paid to suppliers for securing reservations will be deducted (transport companies, reception services, and hotels).

Transfer of dates or refunds for unused segments are not allowed.

In case of abandonment of the trip, there will be no refund.

SEAT RESERVATION

We do not guarantee the maintenance of the seat chosen at the time of purchase, as, in cases of joint operation with another company, it may be necessary to reallocate the seats for better organization of the trip.

Children under 5 years old cannot be transported in panoramic seats. In case of reservation, there may be relocation without prior notice.

It is expressly prohibited to transport infants in panoramic seats. Non-compliance may result in relocation of seats.

Seats 51 and 52 are designated for people with reduced mobility. If it is necessary to accommodate a passenger who fits this profile, we will contact you to carry out the relocation of current occupants, if they do not meet this criterion.

BOARDING

The passenger must comply with the informed schedules and carry original photo identification.

At boarding, identify yourself to the Royalty Viagens representative.

DOCUMENTATION

Domestic trips require original identification documents in good condition (ID, Passport, Driver's License, Professional ID, or Work Card).

Illegible or damaged documents will prevent boarding.

Birth certificates are not accepted for those over 12 years old.

In case of theft/loss, a police report issued within the last 60 days is valid.

BOARDING OF MINORS

Minors under 16 years old must be accompanied by parents, grandparents, uncles, or guardians, proving the relationship.

If they are with third parties, written authorization with notarized signature is required.

If traveling unaccompanied, they will need judicial authorization.

LODGING OF MINORS

Minors under 18 years old must be accompanied by a legal guardian or present written authorization with notarized signature.

MODEL OF AUTHORIZATION FOR TRAVEL OF CHILDREN AND ADOLESCENTS